Plans & Tiers

Choose a Plan that Fits Your Data Mission

Each plan includes a defined number ofConcurrent Working Agents, deployment options & support levels to match your operational needs.

Standard

For power users & small teams
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Concurrent Working Agents
3
Support
Standard
Deployment Options
Snowflake Native Application
Databricks Container

Team

For power users & small teams
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Concurrent Working Agents
10 base, plus add-ons
Support
Standard
Deployment Options
Snowflake Native Application
Databricks Container
Customer VPC (AWS/Azure/GCP)

Enterprise

Built for multiple teams
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Concurrent Working Agents
Contact Us
Support
Enterprise
Deployment Options
Snowflake Native Application
Databricks Container
Customer VPC (AWS/Azure/GCP)
Custom & Embedded
What’s a Concurrent Working Agent (CWA)?

A Concurrent Working Agent is a running agent instance. You can run multiple instances of the same agent or different agents in parallel. Add capacity when you need more missions to run at the same time.

  • Overage billed per additional CWA
  • Add-on CWAs are annual and coterminous with your subscription
  • For steady-state concurrency, you can purchase additional CWAs as usage grows

Support Comparison

Response Time

Standard

Enterprise

P1 Critical
System Down
Standard
1 business day
Enterprise
1 hour
Resolution within 4 hours
P2 High
Key Workflow Blocked
Standard
2 business days
Enterprise
4 business hours
Resolution within 1 business day
P3 Medium
Partial Impact
Standard
3–5 business days
Enterprise
1 business day
Resolution within 3 business days
P4 Low
Minor Bug or Info Request
Standard
3–5 business days
Enterprise
2 business days
Resolution in the next release cycle
Services
Support Channel
Standard
Email
Ticketing Portal
Enterprise
Dedicated Slack or Teams Channel
Direct Engineer Access
Proactive Reviews
Standard
None
Enterprise
Quarterly Business Reviews
Led by Customer Success Manager